Telephone: 01244 680169
The surgery is open 8.00am - 6.30pm Monday to Friday and patients are seen by appointment. The telephone is often busy early in the morning, so if your call is routine, please ring later in the day.
The current appointment system allows patients to access a doctor or nurse on the day they wish to be seen or by booking in advance. This has removed the waiting time altogether and means that far less appointments are lost to people not attending each week.
Phone on the day you need to be seen
With over 7000 patients and the equivalent of 4 full time doctors, demand for appointments is enormous.
When you phone the surgery you will have the following options:
- Doctor appointment
- Doctor telephone appointment
- Nurse appointment
- Nurse telephone advice
50% of our doctors appointments are available to book ‘on the day’ so that you do not have to plan your visit to the surgery weeks in advance. At times of high demand you may be given an appointment on the day following your call.
50% of our doctors appointments are available to be booked up to two weeks in advance. All of the nurses appointments are available to be booked up to two months in advance.
Please note if you feel your problem is CLINICALLY URGENT tell the receptionist and you will be fitted in that day. Please note that if all routine appointments have been allocated you will be seen by the Duty Doctor of the day who may not be your usual doctor.
Appointment are available to be booked online up to two weeks in advance. This can be done via Patient access on the following link https://patient.emisaccess.co.uk/account/login. Please note you do need to obtain registration details from the reception desk before being able to use the online services.
Please bare in mind that the busiest time of the week is on Monday morning. If your problem is not urgent it would be helpful if you would choose another time or day to telephone. The telephones and reception desk may be busy when you call, please be patient, we will help you as soon as possible. If you are unable to keep your appointment please remember to let us know so that someone else can be seen.